English
Support
GTech_Support: @jeaniefinlay So this is a G-Raid Mini? as the G-Raid unit does not support RAID 1.
GTech_Support: @jeaniefinlay The whirring sound could indicate a possible failure. Did you change the drive default RAID 0 set to RAID 1?
Contact Technical Support
For immediate help with common problems, please visit our FAQ/Knowledgebase.
Email Click here to contact technical support by email.
Phone In order for us to better assist you, please have your hardware serial number ready.
| United States, Canada and South America | |
| Hours | Monday - Friday 8:00am - 5:00pm PST |
| Languages Spoken | English |
|
|
|
| Technical Support | 1-888-426-5214 |
|
|
|
| Fax | 1-408-717-9007 |
|
|
|
| Europe | |
| Hours | Monday - Friday 9:00am - 1:00pm and 1:30pm- 6:00pm CET |
| Languages Spoken | English / German / French |
|
|
|
| Technical Support | +44 203 356 3719 |
|
|
|
| Fax | 1-408-717-9007 |
|
|
|
| Asia Pacific | |
| Hours | Monday - Friday 9:00am - 12:00pm and 1:15pm - 5:00pm(Singapore Time / GMT +8) |
| Languages spoken | English / Mandarin |
|
|
|
| Australia Technical Support |
1800-001-685 |
|
|
|
| New Zealand Technical Support |
0800-446-449 |
|
|
|
| Taiwan Technical Support |
00801-651-647 |
|
|
|
| China Technical Support |
400 8866072 |
|
|
|
| Hong Kong Technical Support |
800-933-683 |
|
|
|
| Singapore Technical Support |
1800-840-9595 |
|
|
|
| India Technical Support |
000800-650-1244 |
|
|
|
| Indonesia Technical Support |
0018-0365-7854 |
|
|
|
| Malaysia Technical Support |
1800-80-6016 |
|
|
|
| Philippines Technical Support |
1800-1651-0597 |
|
|
|
| Thailand Technical Support |
001800-656-450 |
|
|
|
| Rest of Asia-Pacific Technical Support |
+65-6840-9595 |
|
|
|
| Fax | +65-6746-2076 |
|
|
|
