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Search our FAQ to find resolutions to common issues.
Can I boot my Mac from a Thunderbolt drive?
Can I boot my Mac from a Thunderbolt drive? The G-RAID Thunderbolt is not supported as a boot volume.
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows.
How to format your drive for use with Windows only (NTFS)
Follow these steps to format your drive for Windows only.
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers.
How to copy files to your G-Technology external hard drive
Copying files over to the g-technology external hard drive in both Windows and Mac.
Frequently Asked Questions
On Windows I can't initialize my G-Tech hard drive. Disk Management says it is a "GPT Protective Partition."
On a Windows system drives show up as a "GPT protective partition" and are unable to be formatted. REASON: G-Tech drives are formatted at the factory for Mac OS. Changes to the Mac OS in 10.5 and above have caused an incompatibility with Windows OS, requiring the drive to be "cleaned" before being formatted. The process to "clean" the drive outlined in this article.
My drive was working; it powers up but I can’t seem to access it?
Mac and Windows external drive troubleshooting.
My G-RAID did not ship with a Thunderbolt cable, where do I purchase one?
My G-RAID did not ship with a Thunderbolt cable, where do I purchase one? G-Technology recommends you purchase a Thunderbolt cable through the Apple Store.
My computer says my drive is less capacity than advertised...
Why does my NEW hard drive show less space available than what I bought?
Knowledge Management Software