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Articles in G-DRIVE slim
My drive was working; it powers up but I can’t seem to access it?
Mac and Windows external drive troubleshooting.
My G-Drive is formatted for Mac out of the box. How do I format the drive for use on Windows?
Windows recognizes the drive as a GPT protected partition...
How do I setup my drive for use as a Time Machine backup?
In most cases when a new drive is connected to the system Time Machine will prompt you for the setup. If this does not happen or if you are...
How do I setup my G-Technology drive for use with Time Machine?
G-Technology drives are designed to be compatible with the Apple Time Machine software.
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac
What brand of Hard Drive is inside my G-Technology drive?
G-Technology is exclusively using HGST brand hard drives in all products.
Is it okay to leave my external drive turned on all the time?
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows.
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows.
How to format/reformat your drive for Mac (HFS+)
Follow these steps to format your drive for use on the Mac:
Knowledge Management Software