formatting hard drive

[lesm1]

My g drive cannot be formatted. It tells me one segment of the drive is unreadable. It is not recognized by any of my Macs. Tried changing cables and ports but no success. HELP

[Gene G]

Hi lesm1,

Thanks for your email. Which model of G-DRIVE do you have? Do you hear any unusual noise or activity? Does it appear in Disk Utility? Please let me know if you have any questions.

Regards,

[lesm1]

Hi lesm1,

Thanks for your email. Which model of G-DRIVE do you have? Do you hear any unusual noise or activity? Does it appear in Disk Utility? Please let me know if you have any questions.

Regards,

It is a 2 TB drive. It does not appear in the disk utility and makes no sounds.

[Gene G]

It sounds like it is a bad drive or controller board in the unit. I would recommend you return the drive for replacement. Here is the link to the RMA request form: http://www.g-technology.com/support/warranty_rma.cfm

Regards,